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Check In, Job Contact, Troubleshooting Options, and Cancellation Appeal

Checking In to a Job

On the day of your event, don’t forget to check in to the job on the Go4 app! The check in process is what triggers your payment through Go4. If you forget to check in, the transaction will not run and you will not be paid for your work.

Our check-in process is easy! Just follow these steps:

  1. Open the app, and go to the MY JOBS section

  2. Find your current shift

  3. Click the CHECK IN button

  4. After hitting the CHECK IN button, you will be asked if you would like to confirm your check-in. Click YES

    1. You are all set!

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Reach Out to the Job Contact

After confirmed for a job on the Go4 platform, you can reach out to the Job Contact at any time. To start, go to the MY JOBS section and click on your confirmed shift.

From there, you will see the name of the Job Contact listed for the shift. Feel free to click the email, call, text, or email icon to reach out to the Job Contact.

  • A Job Contact is required to be listed by the Job Poster for every event.

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Troubleshooting

If, for whatever reason on the day of your event, you don’t see the CHECK IN button, follow these troubleshooting suggestions:

  • Pull Down Refresh

    • Similar to refreshing your timeline on Twitter or Instagram, slide your phone screen down to refresh the page. When done successfully, you will see a spinning 4 on your screen.

  • Logout/Login

    • Logging out of your account and logging back in is another way to refresh the Go4 app. Try this and see if you see the check-in button on the MY JOBS page.

NOTE: There is no “Check-Out” button, you will be automatically checked out when your shift ends. After your shift is over you will have the option to modify your shift.

 

Cancellation Issues

If your job is cancelled and you believe it qualifies for a cancellation fee, be sure to submit a Cancellation Appeal within 48 hours of the scheduled start time. This is the fastest way for our team to review what happened.

You can submit an appeal here:

👉Cancellation Appeal Form

For full details on timing, fees, and eligibility, please review our Cancellation Policy here:

👉Go4 Cancellation Policy

If you experience any issues accessing the form, you can also reach out to us directly at contactus@go4.io